Refund Policy

Last updated: May 26, 2026

Our Guarantee

We stand behind the quality of every product we offer. If for any reason you are not satisfied with your purchase, you may request a full refund within 60 days of your original order date. Some products offer an extended 180-day guarantee — this will be clearly stated on the individual product page.

Eligibility

To be eligible for a refund:

• Your refund request must be submitted within the applicable guarantee period (60 or 180 days from order date)
• The request must reference your order number or email address used at checkout
• The product must have been purchased through this website via the Paggins checkout

You are not required to return the product to receive a refund under our money-back guarantee.

How to Request a Refund

To initiate a refund, please contact our support team with the following information:

• Your full name
• Order number or email address used at checkout
• Product(s) you are requesting a refund for
• Reason for your request (optional, but helps us improve)

Our team will respond within 1–3 business days and guide you through the process.

Refund Processing

As Paggins Commerce OÜ is the Merchant of Record for all transactions, refunds are processed by Paggins directly to your original payment method. Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect product, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Non-Refundable Items

The following are not eligible for refunds:

• Orders placed outside the applicable guarantee period
• Digital products or downloadable content (if applicable)

Questions

For any questions about refunds or our guarantee, please contact our support team. We are committed to making this process as simple as possible.